FAQ

Is ECIR 2020 being cancelled?

No. ECIR 2020 will be an online event with open access proceedings.

How can I participate in the online ECIR 2020?

We would be very happy if you wish to attend ECIR 2020 by video conference. A video conferencing service will be used to run ECIR 2020 paper presentations, moderate discussions, hold breakout meetings, chats, etc. 

More details will be available soon.

Is ECIR 2020 local event cancelled?

Universidade NOVA de Lisboa is closed until April 13. The situation does not seem to be improving so the event will be run entirely online. We cancelled all preparations for the physical event so even if the situation improves we won’t be ready to host the event physically.

Can I get a registration refund?

Main conference paper authors will not be refunded. Papers are now in the proceedings and papers will go into Springer’s open access.

Registrants without a paper in the main conference, such as workshops papers or industry day (i.e., outside Springer’s proceedings) will be partially refunded, after deducting service and administration charges.

When will I get my refund?

Refunds will be processed once the situation returns to normal. Please, bear with us, as the current situation is rather unusual and we are adapting to the new “virtual workflows”.

Can I get a refund of my hotel and/or event tickets?

Yes. The event organization company is taking care of refunds and you may be contacted by email to confirm your cancellation.

Can I get a certificate of participation?

Yes. During the event, you can email us asking for this certificate: [email protected]

Coronavirus disease
(COVID-19, SARS-CoV2)

We are making preparations to run ECIR 2020 as an online event, following the recommendations of ECDPC (https://www.ecdc.europa.eu/en/novel-coronavirus-china) and the local DGS (https://www.dgs.pt/corona-virus.aspx).

What precautions should I have?

First of all you should avoid any physical contact. Wave people hello or do a small bow or head nod to greet people. Some additional recommendations:

  • frequent cleaning of hands using alcohol-based hand rub or soap and water;
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • covering the nose and mouth with a flexed elbow or disposable tissue when coughing and sneezing; and
  • avoiding close contact with anyone that has a fever and cough. 

What to do If I get sick in Portugal?

You should contact the local authorities by phoning the National Health Service number 800 24 24 24 (you may ask for an english operator). For emergencies the number is 112.